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HR Frequently Asked Questions

A problem that you may encounter may be very common, so check below to see if any of these list of frequently asked questions match your requirements before contacting the AIS Support.

1. Creating/updating persons

1.1 How to make sure the persons does not already exist in the database?
1.2 How to register external people who need cards, computer accounts, claims?

2. Reports, printing...

2.1 Nothing comes out of the printer, what can I check?
2.2 How to punctually change my default printer used for the reports?

2.3 How to change the default printer?

3. User account, connecting, responsibilities...

3.1. How to get access to HR?
3.2. How to run HR?

4. Updating Costings/PPAs

4.1 Creating a Costing
4.2 Modifying a Costing

5. EXMP+Applicant becomes a Member of Personnel

6. Internal Address

7. What menu should I use to enter a contact ?

8. Change background color in Oracle HR - no more supported since 11.5.10

9. Liveview (link to specific documentation page)


1. Creating/updating persons

1.1. How to make sure the persons does not already exist in the database?

  • First make sure that the person has NEVER been registered in CERN's databases (as an applicant, contact, for a computer account, in an experiments database etc.).
  • Then you can ask the person if she has changed her name (in case of marriage), in this case, make all the following steps with both married and previous last names.
  • In any case, make all the queries with an % at the end of the search string but NOT at the beginning
From the People-Persons screen:
  1. The 'Find person' window appears from which you can search for the person
  2. Enter the person's last name (with a % sign at the end)
  3. Press FIND to get the list of people corresponding to the criteria you entered.
  4. Check carefully every record fetched (especially the name, nationality and birth date - take care that the firstname may differ slightly or that there may be some minor differences, the birthdate is considered as a higher discriminant criteria than the firstname)
  5. If the person...
    1. ...is found then you can modify the existing file.
    2. ...is not found, then go back to step 1 and try with a woman previous last name or with a different spelling of the name (especially in the case of other alphabets translation - Chinese, Russians etc.)
    3. ...is found several times with the same information, please contact the AIS Support
  6. If you do not find the person after some tries, you can consider that the person does not exist and you may create a new file by first clicking on the 'CLEAR' button in the 'FIND PERSON' window and then press the 'NEW' button.

When you create a new person and save the information, the search duplicates will prompt you this window if a duplicate is found corresponding to the new person entered:

1.2 How to register external people who come at CERN and need cards, computer accounts, claims?

This procedure only concerns people who cannot be registered under any CERN status (those people should be registered by the relevant central service), and who do not participate to an experiment at CERN (this category of person should be registered by the experiment secretariat or the User Office as substitute).

General rule: when a person comes at CERN and needs to get access card, computer account, to register a claim etc... AND that person has no registered CERN status, he/she MUST be just registered in HR with :

  • a CERN contact (who should be a STAF, or hold a team leader role),
  • a start date,
  • an end date,
  • and a category that explains why the person had to be registered.

The External status should be used only for people who do not yet exist in HR.

  1. Check that the person does NOT already exist in HR using the 'FIND PERSON' window
    1. If the person exists with an "active" status (Paid MoP, Unpaid MoP, External Firm Staff), then the person's files has probably not been closed correctly in the past. Check the last responsible division in \Fastpath-Assignment and check with the DAO of that division what should be done. Once it is clarified and the current active period terminated, go to step 2 ("non active" status - just below).
    2. If the person exists with a "non-active" status (EXMP, APPLICANT, EXMP+APPLICANT,Contact,External etc...), you have NOTHING to register BUT check the person's information (name, birth date etc...). DO NOT OVERWRITE THE EXISTING PERSON TYPE to set it to external. External is a default person type, and should be used only if the person has not been already registered for another reason.
    3. If the person does NOT exists AT ALL, register him/her with the "External" type.

  2. In ALL cases make sure to enter a CERN staff member as the responsible contact and a projected end date in the following fields:
    1. go to the \People-Persons screen
    2. press the icon 'Alter effective date' to change the session date to the present date (enter the date then OK)
    3. go to the [.] field on the bottom right of the screen to open the additional information screen
    4. fill in the "Contact for externals" (List of value available - )
    5. fill in the "external start date",
    6. fill in the "external end date" (projected end date)
    7. fill in the "Reason for external" (List of value available - ) - MAKE SURE NOT TO USE THE OBSOLETE ONES!
    8. press F3 or the icon to save the changes

  3. If the person needs an access card, send a mail to External.Visitor@cern.ch to inform them that the person will come in the registration office giving them last name, first name, date of birth and (if there is one) CERNid.

  4. If the person needs to access restricted areas (and therefore should wear a fild badge, have followed the security courses or be accompanied by a experienced person), he must justify he his covered against professional risks. The external person must fill in and sign the external registration form.

    In case 3) and 4), the person must go to the registration services (building 55, main entrance) to get his access card.

  5. If the persons should benefit from central computing facilities, he should fill in the computer registration form.

  6. Internal addresses are assignable to Externals like any other person.

2. Reports, printing...

2.1 Nothing comes out of the printer, what can I check?

  • First make sure that the printer works by printing another document from another application (e.g. Word or Excel). If nothing comes out from no other application then you are likely in front of a networking problem. Please report it to printer.support@cern.ch.
  • If the printer works with other applications, check the status of your report using the \Processes and reports-View requests screen. The last reports are on the top of the list. The parameters of the reports appear on last line of the screen.
  • If the "Status" field shows "Error" then try again to run the report. If it shows "Error" everytime, send an e-mail to ais.support@cern.ch

2.2 How to change my default printer when printing a report?

  • Enter the Processes and reports menu
  • In the Submit request window press the 'OPTIONS' button





  • Then in the 'Print to output to' section, click on the printer field and from the list of value choose your default printer.



  • Press OK to save the change

2.3 How to change the default printer?

Under your HR menu, choose Other definitions and then User Profile options.

In this screen, press F5 and then enter the word Printer with a capital P. Then press F2.

Under the column User value, you can choose form the list of values the default printer you wish to set for Oracle HR.

Then save the information by pressing the save icon.

3. User account, connecting, responsibilities...

3.1. How to get access to HR?

HR 12 application is only intended for HR, FP divisions, the Registration Office and the Users' Office. Please check the access table to know whether or not you should use HR application.

To run Oracle*HR you need

  • a CERN centrally maintained Windows PC (CMF)
  • Internet Explorer 10
  • an Oracle*HR login to connect to the application

To get an Oracle*HR account with the correct access rights to the right data, please fill in the Service Now form

3.2. How to run Oracle HR?

Once you get access to HR, You can then run Oracle*HR by choosing:

  • Internet Explorer
  • Typing in the url: oraclehr.cern.ch

4. Updating Costings/PPAs

    The updating and creation of costings in HR application is only done by HR division. Departmental users have to use PAD.

    Datetrack is important in this screen: Fastpath-Costing or People-Persons-Assignment-Costing

4.1 Creating a Costing

  • Go to the screen: Fastpath-Costing or People-Persons-Assignment-Costing
  • With the icon , position yourself at the right date
  • The 100% appears automatically. Place the cursor on the field 'Cost Code' and enter the PPA code
  • Save the information with F3 or click on

4.2 Modifying a Costing

Case no.1

  • Go to the screen:Fastpath-Costing or People-Persons-Assignment-Costing
  • With the icon , position yourself at the right date
  • In this specific case we are going to change the costing (ABC) of 100% to another costing (DEF) of 100%
  • Change the existing costing (ABC) to (DEF)
  • Save with F3 or and choose UPDATE. The End Date for the previous costing (ABC) will be set automatically.

Case no.2

  • Go to the screen:Fastpath-Costing or People-Persons-Assignment-Costing
  • With the icon , position yourself at the right date
  • In this specific case we are going to change the costing (ABC) at 100% to a multiple costing (ABC at 25% and DEF at 75%)
  • Position the cursor on the first costing (ABC) of 100% and change the percentage to 25%.
  • Save with F3 or and choose UPDATE then do F3 again
  • Create the second costing (DEF at 75%) then save with F3

Case no.3

  • Go to the screen: Fastpath-Costing or People-Persons-Assignment-Costing
  • With the icon , position yourself at the right date
  • In this specific case we are going to change the multiple costing (e.g 25% ABC, 75% DEF) to a singular costing (DEF at 100%)
  • Position the cursor on the costing that is changing percentage (DEF) and modify it at 100%
  • Save with F3 or , choose UPDATE then do F3 again
  • Press and enter the date (day-1)
  • Place the cursor on the ABC costing that becomes 0%
  • Then press on : answer 'YES' to the question "Do you really want to delete this record?" and choose "Set End Date" then save with F3 or

Checkout

Before leaving the file to open another file, you must make sure that all changes you have made are accurate, when taking into account that the total percentage of costings MUST EQUAL 100%. To check the later, please click on the datetrack history icon

5. EXMP+Applicant becomes a Member of Personnel

When an EXMP becomes Member of Personnel or External Firm Staff no special procedure is required. (Place yourself with at the start date of the contract, modify the type in the screen People-Persons and informations related to the contract under the Assignment button).

On the other hand, when an EXMP+Applicant becomes Member of Personnel or External Firm Staff, you must do the following:

  • Go to the screen: People-Persons then press the Others button and choose Application
  • With position yourself three days before the beginning of the contract
  • In the field 'Recruitment Activity' do a RowInsert by clicking on and choose with the list of value the program to which the contract is linked.
  • Save with F3 or
  • With position yourself two days before the beginning of the contract
  • In the field 'Status' choose from the list of values () 'contract to be prepared'
  • Choose UPDATE the save with F3 or
  • Make sure there are no other 'Contract to be prepared'. If there are some, please do not continue the procedure and send a request to the AIS Support. Otherwise, continue the procedure below.
  • Go to the screen: People-Persons
  • With position yourself at the start date of the contract and modify the required fields
  • Save with F3 and then press the Assignment button in the People-Persons screeen to change information related to the contract

For any specific cases, please contact the AIS Support giving the maximum information (name, identification number and encountered problem).

6. Internal Address

When assigning an office space to a person, HR compares the information entered with GESLOC. The information entered can be refused by HR for two main reasons:

  • the office space does not exist in GESLOC: you must contact the divisional office space responsible to have it created
  • the office space exists but is not visible in HR. In this case, you must contact the CERN courier who will assign a postal code number, the later being necessary for the office space to appear in HR.

7. What menu should I use to enter a contact?

A contact must be entered in the People-Persons screen in order to avoid duplicates as the search duplicate is garanteed on this screen. The screen 'contact' is ONLY TO BE USED for specifying the relationship.

8. Change background color in Oracle HR - no more supported with version 11.5.10 !

Since version 11.5.8 background color in Oracle HR is by default white as well as the background color of fields. This can be tiring for eyes when working for a long period.

But it is possible to change the default background color by modifying the URL (the address shown in your browser for the page where is written the message "IMPORTANT: Do not close this window") parameters.

In the following table, click on the color of your choice. This will start Oracle HR with the chosen color as background color of forms. You then only have to save the current address in your favorites in order to find the same color each time you start Oracle HR.

Please note that only these color are available.

Colour
Sample
White
Purple
Blue
Khaki
Olive
Red
Teal
Titanium