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Frequently Asked Questions
FAQ in Other Sections
Questions and Answers
Question: As a team account manager I received an invoice from CERN. What should I do?
First of all, you should check the state of your team account using CET. To do this, use the 'Totals for Teams' report from the 'Summaries & Totals' menu. Make sure the 'Income Balance' column is selected in the column selector. Fill in your team code and run the report, then check the value in the 'Cashflow Balance' column.
If the account balance is positive, meaning you have paid enough into that account in advance, you may ignore the invoices. They will be covered with the money from your team's account, available to CERN.
If the account balance is negative, meaning all the money paid in advance has been spent, you will have to pay the bills.
The team accounts are supplied in advance for instance when institutes pay their annual fees. Also, at the beginning of each year an account statement is sent to the team account managers.